Durrance, Joan C.

Contents: The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing...

Format: text

Publisher / Publication Date: American Library Association 2005

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1 available in Reference Office Reference, Call number: OFR 027 DUR